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Customer Loyalty and Retention Director

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ProCook is a fast-moving retail organisation which has a hugely successful eCommerce channel and is developing a growing portfolio of modern retail stores.   It continues to be profitable, in spite of these difficult times, due to its unique high quality product range that spans cookware, kitchen accessories and tableware categories.

This is a new role responsible for understanding customer behaviour, formulating strategies to increase customer engagement and repeat sales levels whilst developing market leading customer service.   This role will work closely with other Directors to develop a consistent message and will give the company significant improvements in its understanding of its customer base.  This project is not only about increased revenue but is part of a policy of providing exceptional customer service assisting the company to exceed customer expectations.

Candidates must have experience of managing customer engagement and retention programmes in a multi-channel B2C retailer. Your background will be business development, sales or marketing, with excellent IT and analysis skills.   In exchange for your talents the company offer not just the opportunity for career growth but also to be part of a leadership team where you will be listened to and have an impact.

If interested, please forward your CV quoting Ref. No.3602/INT.